Yesterday evening we had some technical issues with our payment gateway which caused some customers to receive a "user authentication" error when attempting to place orders.
We apologize for that and the issue has been remedied. All carts which were effected by this issue have been saved, and those customers should be receiving an email to re-access their carts to complete those orders.
We apologize for the inconvenience and appreciate your patience while we remedied this issue.
Not sure what to get for your special someone? We have two Valentine's Day exclusives this year:
Bound To Please is an all-in-one rope date night package designed to make Valentine's Day easy and fun.
To ensure arrival before the holiday, Valentine orders must be placed by the following:
International (all): January 23rd
Domestic Rope Orders: February 1st
Domestic V-Day Exclusives & Non-Rope Orders: February 3rd
We will be closed beginning at 1pm Pacific Time from December 30th-January 2rd. The website will remain open for business and you are still more than welcome to make purchases. Orders and email received during these times will be processed when we return on Tuesday, January 3rd.
We wish everyone a safe and happy new year!