A quick note about domestic shipping addresses

August 03, 2018

In a move to help protect your privacy and reduce identity theft, the United States Postal Service (USPS) has recently increased their stringency with regard to addressee names. The USPS requires that the name listed as the recipient on a parcel match their records for occupancy in order to complete delivery. Parcels whose recipient name does not match may be (and recently have been) labeled as "undeliverable" and returned to sender. Note that these changes only apply to addresses within the USA and territories.

We understand that not everyone uses the name the USPS has on file, so ensure your parcel safely reaches you the USPS recommends the following:

  • Update your record with USPS. This can be done using a Change Of Address form, or by visiting your local postal branch.
  • Include a list of recipient names inside your mailbox. Include any nicknames or professional names under which you may be receiving mail.
  • Utilize the "attn" or "c/o" fields. When receiving mail at locations other than your own address, be sure to include the resident's name as well as your own.

If you have an existing order and would like to amend your shipping information, please contact us and we're happy to update this information for you. We want to make sure your orders arrive as quickly and easily as possible. We appreciate your understanding with these adjustments.




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Orders must be placed prior to Noon Pacific Time on the following dates to ensure your order arrives by February 14th:

  • Domestic (USA) - Friday, January 31st
  • Canada, International UPS, and Military - Monday, January 27th
  • All other USPS International Orders:  Friday, January 24th

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Don't need your order to arrive for Xmas? Let us take a little more time in making your order and get free worldwide shipping when you use code NOTFORXMAS at checkout! Valid through 12:00 noon Pacific Time, December 8th.

 


TERMS & CONDITIONS:
NOTFORXMAS orders will not arrive for xmas and can not be upgraded or expedited after placement. Orders will be shipped as available via best-priced USPS or UPS ground/first-class/parcel service- Note that these services have a longer transit time (5-7 days domestic, up to 3 weeks for some international locations) and may not match that displayed at checkout.

We package orders in carrier-provided packaging or plain nondescript parcels. Our return address appears as "TTM/M. Walling". Packaging makes no mention of the nature of the contents except as required by international customs regulations, and in such cases products are marked as merchandise with generic descriptions of "sterilized hemp fiber rope", "books", or "steel ring/hook" as applicable.

For insurance purposes signature confirmation is required on packages of high value ($200+), or those containing limited-edition ropes, within the USA. Please keep this in mind when providing your shipping address. International customers may be required to retrieve parcels from their local customs offices based on local regulations.

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