Don't Need Your Order For Xmas?

Don't Need Your Order For Xmas?

November 01, 2018

Don't need your order to arrive for Xmas? Let us take a little more time in making your order and get free worldwide shipping when you use code NOTFORXMAS at checkout!

NOTFORXMAS orders will not arrive for xmas and can not be upgraded or expedited after placement. Valid through 12:00 noon Pacific Time, November 26th. Extended through 11:59pm Pacific Time, November 26th.

[READ FULL TERMS & CONDITIONS]

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2018 Winter Holiday Ordering Cutoffs

2018 Winter Holiday Ordering Cutoffs

October 29, 2018

Orders must be placed prior to Noon Pacific Time on the following dates to ensure your order arrives by December 25th (based on destination and shipping service):

Military/International (USPS Priority):
Friday, November 16th
International (UPS Worldwide): 
Wednesday, November 21st
Domestic USA (USPS Priority):
Monday, November 26th

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Change to 6mm hemp ropes and production timelines

Change to 6mm hemp ropes and production timelines

October 04, 2018

We are currently experiencing an impact to our raw materials which effects our 6mm hemp ropes. The machine which spins our hemp ropes recently broke beyond repair and required outright replacement. Unfortunately this new machine currently is not producing rope which meets our standards of quality and safety. 

We have secured an alternate supply which, while being made of a superior quality hemp than was previously available, is spun in the reverse from our traditional hemp ropes- a counter-clockwise "Z-twist" rather than our usual clockwise "S-twist" (our POSH, Cotton, and Bavarian Blonde ropes are and have always been Z-twist). This change does not impact the color, function, performance, or safety but does mean it will not visually match the spin of our previous product.

This is a temporary change while our supplier's machinery is retooled to produce these higher quality ropes in our traditional S-twist, however we do not have an exact timeline for this. Note that this is currently only effecting our standard stock 6mm hemp ropes. All other ropes, including 4mm and 8mm hemp ropes, are unaffected.

Please note that due to these changes, combined with unseasonably high volume, some orders are taking a few days over our usual 10 business days for production.

Customers with existing orders will be contacted directly regarding next steps. We appreciate your understanding and apologize for any inconvenience this may cause.

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A quick note about domestic shipping addresses

A quick note about domestic shipping addresses

August 03, 2018

In a move to help protect your privacy and reduce identity theft, the United States Postal Service (USPS) has recently increased their stringency with regard to addressee names. The USPS requires that the name listed as the recipient on a parcel match their records for occupancy in order to complete delivery. Parcels whose recipient name does not match may be (and recently have been) labeled as "undeliverable" and returned to sender.

[Click here for recommended actions to ensure proper mail delivery]

If you have an existing order and would like to amend your shipping information, please contact us and we're happy to update this information for you. We want to make sure your orders arrive as quickly and easily as possible. We appreciate your understanding with these adjustments.

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