Shipping

2016 WINTER HOLIDAY SHIPPING CUTOFF DATES 

Orders must be placed prior to Noon Pacific Time on the following dates to ensure your order arrives by December 25th (based on destination and shipping service):

  • Domestic (USPS Priority) - Monday, December 12th
  • Canada/International (UPS Worldwide) - Friday, December 2nd
  • Military/International (USPS Priority) - Wednesday, November 30th
  • Military AE -093, S. America, Central America (USPS Priority) - Friday, November 18th
Please note that Rush Orders are not available during the month of December. 

YOUR PRIVACY IS IMPORTANT TO US

We package orders in USPS and UPS supplied packaging or plain brown boxes. Our return address appears as "TTM/M. Walling". Packaging makes no mention of the nature of the contents except as required by international customs regulations, and in such cases products are marked as merchandise with generic descriptions of "sterilized hemp fiber rope", "books", or "steel ring/hook" as applicable. 

For insurance purposes, signature confirmation is required on packages of high value ($200+) within the USA. Please keep this in mind when providing your shipping address. International customers may be required to retrieve parcels from their local customs offices based on local regulations.


SHIPPING RATES AND METHODS

We ship all over the world via USPS Priority Mail and UPS Worldwide Expedited. Rope can be heavy and bulky, so shipping costs are based on the size/weight of your order (dimensional or DIM weight). We do our best to keep our shipping costs as low as possible. Our shipping cost includes tracking and full replacement insurance unless stated otherwise. Uninsured parcels ship at the customers own risk and The Twisted Monk is unable to file inquiries on or replace these shipments.

For orders being sent to PO Boxes, SwapBox, FlexDelivery, College/University, or APO/FPO addresses- please double check addressing standards for your service or institution. Incorrect formatting may result in your order being marked as Undeliverable and returned to us. Orders returned for this reason will be re-shipped at customer's expense.

Our shipping rates as of November 10, 2016:

DOMESTIC (USA and Territories, including APO/FPO)
  • First Class Envelope - No Tracking (stickers, patches, & pins) FREE
  • USPS Priority Mail - Small (<3oz) - $5
  • USPS Priority Mail - Parcel (3oz-2.5lbs) - $10
  • USPS Priority Mail - Standard (2.5lbs-6.25lbs) - $20
  • USPS Priority Mail - Large (6.25lbs-8lbs) - $25
  • USPS Priority Mail - XL (>8lbs) - $45
CANADA & MEXICO
  • First Class Uninsured Parcel (samples, shears, DVDs, patches, stickers) - $8
  • USPS Priority Mail Parcel (<2lbs) - $25
  • UPS Worldwide (<3lbs) - $35
  • USPS Priority Mail (2-6lb) - $50
  • UPS Worldwide (3-5lbs) - $40
  • UPS Worldwide (5-8lbs) - $45
  • USPS Priority Mail (6-10lb) - $75
  • UPS Worldwide (8-10lbs) - $55
  • UPS Worldwide (>10lbs) - $70

NOTE: UPS does not deliver to PO boxes. Orders addressed to a PO box will be shipped USPS Priority Mail.

AUSTRALIA & NEW ZEALAND
  • First Class Uninsured Parcel (samples, shears, DVDs, patches, stickers) - $8
  • USPS Priority Mail Parcel (<2lbs) - $35
  • UPS Worldwide (<3lbs) - $50
  • USPS Priority Mail (2-6lbs) - $70
  • UPS Worldwide (3-5lbs) - $60
  • UPS Worldwide (5-8lbs) - $75
  • USPS Priority Mail (6-10lb) - $90
  • UPS Worldwide (8-10lbs) - $80
  • UPS Worldwide (>10lbs) - $130

NOTE: UPS does not deliver to PO boxes. Orders addressed to a PO box will be shipped USPS Priority Mail.

BRITISH ISLES, WESTERN EUROPE & ITALY (Including Vatican City)
  • First Class Uninsured Parcel (samples, shears, DVDs, patches, stickers) - $8
  • USPS Priority Mail Parcel (<2lbs) - $35
  • UPS Worldwide (<3lbs) - $45
  • USPS Priority Mail (2-6lb) - $70
  • UPS Worldwide (3-5lbs) - $55
  • UPS Worldwide (5-8lbs) - $65
  • USPS Priority Mail (6-10lbs) - $90
  • UPS Worldwide (8-10lbs) - $75
  • UPS Worldwide (>10lbs) - $110

NOTE: UPS does not deliver to PO boxes. Orders addressed to a PO box will be shipped USPS Priority Mail.

REST OF THE WORLD
  • First Class Uninsured Parcel (samples, shears, DVDs, patches, stickers) - $8
  • USPS Priority Mail Parcel (<2lbs) - $35
  • UPS Worldwide (>4oz) - Realtime carrier-based prices, see shipping calculator in cart (Discounted rate determined by order weight and destination)
  • USPS Priority Mail (2-6lb) - $70
  • USPS Priority Mail (6-10lb) - $90

NOTE: UPS does not deliver to PO boxes. Orders addressed to a PO box will be shipped USPS Priority Mail.

DOMESTIC EXPRESS (Not available on all orders. May be subject to additional production fees.)
  • Small (<2lbs) - $25
  • Medium (2-7lbs) - $45
  • Large (>7lbs) - $65

Express Shipping prices listed for USPS Priority Mail Express 1-2 Day service. Pricing for UPS Expedited services is contingent on order size, weight, and destination.


A shipping-rate calculator is provided in the shopping cart for your convenience. International customers are responsible for VAT/customs fees assessed.


PRODUCTION/SHIPPING TIMES & CUSTOMS

Our rope is small-batch artisan made and all rope is cut and hand-finished to order. Orders typically ship within one business week. During the holiday season, orders typically ship within 7-10 business days. Exotic rope and customized orders may take 10-14 days. If you require your rope on a tight timeline, please contact us before placing your order.

Standard shipping within the USA (business days in transit, on average, by time zone):

  • Pacific - 2 days
  • Mountain - 2-4 days
  • Central & Eastern - 3-5 days
  • Hawaii/Alaska - 3-5 days

International orders shipped via First Class or Priority mail have a transit time of 6-15 days. Orders shipped via UPS Worldwide have a transit time of 3-9 days.

Your order will pass through your local customs office before being delivered to you. It is up to the local customs officials in your country to determine how long the item stays in customs, if it will be subject to quarantine, and what tariffs/VAT you will be charged. The tariff and VAT rates vary from country to country and shipment to shipment.

TwistedMonk.com has no control over this step of the order process and cannot track, expedite, or change your order once it has entered your country.


HOLIDAY SEASON & POSTAL HOLIDAYS

During the winter and Valentine holiday season, postal delays due to weather my impact transit times. Check with USPS/UPS for any active delays. On average, expect an additional 1-2 business days transit for most domestic shipments, and additional 5 days for international shipments.

Due to postal holidays, there will be no shipping or domestic delivery on:

  • January 1st - New Years Day
  • May 30th - Memorial Day
  • July 4th - Independence Day
  • September 5th - Labor Day
  • October 10th - Columbus Day
  • November 11th - Veterens' Day
  • November 24th - Thanksgiving
  • December 24-26th - Christmas Eve/Christmas (observed)
  • December 31st - New Years Eve

Additional questions regarding shipping, or for express availability/quotes please contact us.