Shipping

YOUR PRIVACY IS IMPORTANT TO US

We package orders in USPS and UPS supplied packaging or plain brown boxes. Our return address appears as "TTM/M. Walling". Packaging makes no mention of the nature of the contents except as required by international customs regulations, and in such cases products are marked as merchandise with generic descriptions of "sterilized hemp fiber rope", "books", or "steel ring/hook" as applicable. 

For insurance purposes signature confirmation is required on packages of high value ($200+) or those containing limited-edition ropes, within the USA. Please keep this in mind when providing your shipping address. International customers may be required to retrieve parcels from their local customs offices based on local regulations.


SHIPPING RATES AND METHODS

We ship all over the world via USPS (Priority Mail, Media Mail, and First Class Parcel Service) and UPS Worldwide Expedited. Rope can be heavy and bulky, so shipping costs are based on the size/weight of your order (dimensional or DIM weight). We do our best to keep our shipping costs as low as possible. Our shipping cost includes tracking and full replacement insurance unless stated otherwise. Uninsured parcels ship at the customers own risk and The Twisted Monk is unable to file inquiries on or replace these shipments.

For orders being sent to PO Boxes, SwapBox, FlexDelivery, College/University, or APO/FPO addresses- please double check addressing standards for your service or institution. Incorrect formatting may result in your order being marked as Undeliverable and returned to us. Orders returned for this reason will be re-shipped at customer's expense.

Our shipping rates as of April 3, 2018:

A shipping-rate calculator is provided in the shopping cart for your convenience. International customers are responsible for VAT/customs fees assessed.

DOMESTIC (USA and Territories, including APO/FPO)
  • First Class Envelope - No Tracking (stickers, patches, & pins) FREE
  • Media Mail -  (books & DVDs) Discounted realtime carrier-based prices, see shipping calculator in cart (determined by order weight and destination)
  • USPS Priority Mail - Small (<3oz) - $5
  • USPS Priority Mail - Parcel (3oz-2.5lbs) - $10
  • USPS Priority Mail - Standard (2.5lbs-6.25lbs) - $20
  • USPS Priority Mail - Large (6.25lbs-8lbs) - $25
  • USPS Priority Mail - XL (8-25lbs) - $45
  • USPS Priority Mail - XXL (>25lbs) - $75
CANADA & MEXICO
  • First Class Uninsured Parcel (samples, shears, DVDs, patches, stickers) - $8
  • USPS First Class Parcel Service -  (books & DVDs) Discounted realtime carrier-based prices, see shipping calculator in cart (determined by order weight and destination)
  • UPS Worldwide (>4oz) - Discounted realtime carrier-based prices, see shipping calculator in cart (determined by order weight and destination)
  • USPS Priority Mail Parcel (<2lbs) - $25
  • USPS Priority Mail (2-6lb) - $50
  • USPS Priority Mail (6-10lb) - $75
  • USPS Priority Mail (10-25lb) - $150

NOTE: UPS does not deliver to PO boxes. Orders addressed to a PO box will be shipped USPS Priority Mail.

REST OF THE WORLD
  • First Class Uninsured Parcel (samples, shears, DVDs, patches, stickers) - $8
  • USPS First Class Parcel Service -  (books & DVDs) Discounted realtime carrier-based prices, see shipping calculator in cart (determined by order weight and destination)
  • UPS Worldwide (>4oz) - Discounted realtime carrier-based prices, see shipping calculator in cart (determined by order weight and destination)
  • USPS Priority Mail Parcel (<2lbs) - $35
  • USPS Priority Mail (2-6lb) - $70
  • USPS Priority Mail (6-10lb) - $90
  • USPS Priority Mail (10-25lb) - $180

NOTE: UPS does not deliver to PO boxes. Orders addressed to a PO box will be shipped USPS Priority Mail.

DOMESTIC EXPRESS (Inquire for availability. May be subject to additional rush production fees.)
  • USPS Priority Mail Express 1-2 Day Parcel (<2lbs) - $25
  • USPS Priority Mail Express 1-2 Day Boxdetermined by order weight and destination
  • UPS 2nd Day Air determined by order weight and destination
  • UPS Next Day Saver determined by order weight and destination
  • UPS Next Day Air determined by order weight and destination

USPS Priority Mail Express provides 1-2 day service to most markets. This service provides a faster transit time with estimated delivery date. UPS Expedited services provide a range of express service including next day early and late delivery. This service provides guaranteed delivery dates. 

Express shipping rates are determined by order size, weight, destination, and service level. Not all orders are eligible for express service, inquire for availability.

 


PRODUCTION/SHIPPING TIMES & CUSTOMS

Our rope is small-batch artisan made and all rope is cut and hand-finished to order. Please allow 10 business days for production, excluding weekends and holidays (we are closed on Saturdays, Sundays, and federally observed holidays and no production occurs on these days). Exotics, center-marked, and MonkSak Original orders may take up to 15 business days. If you require your rope by a specific date, please contact us before placing your order.

Orders ship from Seattle, WA, USA. Standard shipping time within the USA (business days in transit, on average, by time zone):

  • Pacific - 2 days
  • Mountain - 2-4 days
  • Central & Eastern - 3-5 days
  • Hawaii/Alaska - 3-5 days

International orders shipped via First Class or Priority mail have a transit time of 6-15 days. Orders shipped via UPS Worldwide have a transit time of 3-9 days.

Your order will pass through your local customs office before being delivered to you. It is up to the local customs officials in your country to determine how long the item stays in customs, if it will be subject to quarantine, and what tariffs/VAT you will be charged. The tariff and VAT rates vary from country to country and shipment to shipment. TwistedMonk.com has no control over this step of the order process and cannot expedite or change your order once it has entered your country.

UPS My Choice® is a program that requires registration, but once registered allows UPS to alert you to incoming shipments, and gives you the flexibility to reschedule, redirect, or authorize shipment release online so UPS can leave packages when you won't be home to sign in person.

While not available in all countries, UPS My Choice® can be incredibly useful to ensure you receive all pertinent communications regarding delivery of your order. Click here to learn more and sign up for UPS My Choice®. 

UPS My Choice® is currently available in 14 countries and Puerto Rico: Austria, Belgium, Canada, Denmark, France, Germany, Italy, Mexico, Netherlands, Poland, Spain, Sweden, Switzerland and the U.S.


HOLIDAY SEASON & POSTAL HOLIDAYS

During the Xmas and Valentine holiday season, postal delays due to weather my impact transit times. Check with USPS/UPS for any active delays. On average, expect an additional 1-2 business days transit for most domestic shipments, and additional 5 days for international shipments.

Due to postal holidays, there will be no shipping or domestic delivery on:

  • January 1st - New Years Day
  • January 15th - Martin Luther King Jr. Day
  • February 19th - President's Day (observed)
  • May 28th - Memorial Day
  • July 4th - Independence Day
  • September 3th - Labor Day
  • October 8th - Indigenous Peoples' Day
  • November 12th - Veterans' Day (observed)
  • November 22rd - Thanksgiving
  • December 25th - Christmas

Additional questions regarding shipping, or for express availability/quotes please contact us.