Shipping

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YOUR PRIVACY IS IMPORTANT TO US
We package all orders in USPS or UPS-supplied packaging or plain brown boxes. The return address appears as "TTM/M. Walling." There is no mention of the nature of the contents on the exterior, except where required by international customs regulations. In those cases, products are marked with general descriptions such as “sterilized hemp fiber rope,” “books,” or “steel ring/hook,” as applicable.

For insurance purposes, signature confirmation is required on high-value packages ($200 and above) or those containing limited-edition ropes shipped within the USA. Please keep this in mind when providing your shipping address.

International customers may need to retrieve their parcels from local customs offices, depending on the regulations in their area.

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SHIPPING RATES AND METHODS
We ship worldwide via USPS (Priority Mail, Media Mail, and Ground Advantage) and UPS Worldwide Expedited. Rope can be heavy and bulky, so shipping costs are based on the size and weight of your order (including dimensional weight, or DIM weight). We do our best to keep these costs as low as possible.

Shipping rates include tracking and full replacement insurance unless otherwise noted. Please note that uninsured parcels are shipped at the customer's own risk, and The Twisted Monk is unable to file claims or offer replacements for these shipments.

For orders sent to PO Boxes, SwapBox, FlexDelivery, college or university addresses, or APO/FPO addresses, please double-check formatting standards for your service or institution. Improperly formatted addresses may result in your order being marked Undeliverable and returned to us. Orders returned for this reason will be re-shipped at the customer's expense.UPS does not deliver to PO boxes. Orders addressed to a PO box will be shipped USPS Priority Mail.

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PRODUCTION / SHIPPING TIMES & CUSTOMS
Our rope is small-batch, artisan-made, with each length cut and hand-finished to order. Please allow a minimum of 15 business days for production, not including weekends or U.S. federally observed holidays (we are closed on Saturdays, Sundays, and holidays, so no production occurs on those days). Orders that include Exotic rope, Steel, or MonkSaks may require additional time. If you need your rope by a specific date, please contact us before placing your order.

All orders ship from Seattle, WA, USA. Standard transit times within the U.S. vary based on destination and weather conditions. International orders shipped via USPS Priority Mail may take longer, depending on customs processing in your country. Orders shipped via UPS Worldwide generally have a transit time of 3 to 9 business days, though timing can vary due to a number of factors.

Please note: international orders must pass through your local customs office before delivery. Customs officials in your country determine how long an item remains in customs, whether it is subject to quarantine, and what tariffs or VAT apply. These fees and timelines vary by country and shipment, and are the sole responsibility of the recipient. TwistedMonk.com has no control over this process, is not responsible for any customs, tariffs, or VAT fees, and cannot expedite or alter your order once it has entered your country.

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HOLIDAY SEASON & POSTAL HOLIDAYS
During the Christmas and Valentine’s Day seasons, transit times may be affected by increased postal volume and weather-related delays. We recommend checking with USPS or UPS for any active service alerts in your area.

On average, please allow an additional 2 to 4 business days for most domestic shipments and a further 5 to 7 business days for international deliveries during these peak periods.

For any additional shipping questions, please contact us.