The Twisted Monk provides its services to you subject to the following conditions. By accessing the information and images on twistedmonk.com, and/or by ordering from twistedmonk.com you agree to be bound by the following Terms and Conditions. If you do not agree with any of these Terms and Conditions, please do not use The Twisted Monk's web site. The Twisted Monk may modify these terms any time without notice.
By accessing the information and images on twistedmonk.com, and/or by ordering from twistedmonk.com, you acknowledge the following:
None of the products, services, or information sold or distributed through twistedmonk.com are intended for use without appropriate health and safety knowledge on the part of the user. While we may occasionally provide suggestions for how to use our products more safely, it is the user's responsibility to ensure that they are not used in any way that could prove harm to the user or to others.
None of the information provided on the twistedmonk.com web site is intended to replace consultation with a legal professional, physician, mental health professional, or health care provider.
You expressly agree that The Twisted Monk shall not be liable for any direct, indirect, incidental, special, consequential or exemplary damages resulting from your use of twistedmonk.com in any way, or from the use of any products purchased through twistedmonk.com
The risk of loss and title for items purchased by you pass to you upon our delivery of the items to the package carrier service used for delivery.
The Twisted Monk makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, The Twisted Monk does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its web site or otherwise relating to such materials or on any sites linked to this site.
The materials (text, logos, graphics, images, video or sound clips) contained on twistedmonk.com are the property of The Twisted Monk or its content suppliers and are protected by U.S. and international copyright and trademark laws. The collection, compilation, assembly and arrangement of all content on this site is the exclusive property of The Twisted Monk.
The Twisted Monk grants you a limited license to access and make personal, non-commercial use of this site and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of The Twisted Monk. This is the grant of a license, not a transfer of title, and under this license you may not:
This license shall automatically terminate if you violate any of these restrictions and may be terminated by The Twisted Monk at any time.
You may not copy, frame, or utilize framing techniques to enclose any trademark, logo or other proprietary information (including images, text, page layout or form) of The Twisted Monk without express written consent. You may not use meta tags or any other ““hidden text”” utilizing The Twisted Monk's name or trademarks without the express written consent of The Twisted Monk.
Any unauthorized use terminates the permission or license granted by The Twisted Monk.
In no event shall The Twisted Monk or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption,) arising out of the use or inability to use the materials on twistedmonk.com.
We attempt to be as accurate as possible when describing our products and colors however, to the extent permitted by applicable law, The Twisted Monk does not warrant that any of the materials on its web site are accurate, complete, or current.
The Twisted Monk may make changes to the materials contained on its web site at any time without notice.
The Twisted Monk has not reviewed all of the sites linked to its Internet web site and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by The Twisted Monk. Use of any such linked web site is at the user's own risk.
The Twisted Monk wants you to be happy with your rope, however due to the typical use of our products, returns and exchanges for non-defective merchandise requires pre-approval. Once our ropes have been removed from their original packaging and/or are no longer in their original coils we must consider the product as used and ineligible for return or exchange.
In the instance that the merchandise you have purchased is defective, we will honor a 30 day guarantee and provide a replacement upon receiving the original. The replacement product will be the same product as the original (limited edition items may be subject to substitution). You must contact us within 30 days of purchase before returning a defective item. Please do not return any product without prior authorization.
Except in the case of defect, you will be responsible for paying for your own shipping costs for returning your item. Shipping, gift-wrapping, and order-upgrade costs are non-refundable. If you receive a refund, the cost of non-refundable options and shipping will be deducted from the total.
Your privacy is very important to us; we promise never to share, sell, or rent your information with/to ANYONE. We also take confidentiality very seriously with regards to what is discussed/ shared with us over the phone and via email/ website. We will never reveal anything about your shopping experience with anyone else without your express written consent.
All orders are discreetly shipped as "TTM" in USPS/UPS provided or plain packaging. Shipments will not indicate contents unless required for international customs purposes and in such cases products are marked as merchandise with generic descriptions such as "sterilized hemp fiber rope", "books", or "steel ring/hook" as applicable. Our business name, The Twisted Monk, is not used anywhere on the outside packaging.