FAQ

I am local, can I pick up my order?

Unfortunately, no. Our workshop is not zoned or insured for physical retail and so cannot do on-site customer pickup. If you need rope right away, you may want to try one of our local retailers.

I have a Gift Card/Discount Code, how do I use it?

To use your giftcard or discount code, you will want to enter it in the "Giftcard or Discount Code" field, found on the right-hand side of the screen near the order summary, during checkout. Be sure to click apply when using the code- you should see the discount listed in the order summary once applied.

On mobile checkout at the top of the screen is a "Have a code or giftcard?" prompt which will open the drawer for code entry. Again, be sure to tap the apply button and the discount should be displayed as deducted from your order.

When will my order be billed/shipped?

Your payment is collected when you place your order.

Our rope is small-batch artisan made and all rope is cut and hand-finished to order. Orders typically ship within one business week. During the holiday season, orders typically ship within 7-10 business days. Exotic rope and customized orders may take 10-14 days. If there are any issues or delays with your order, we will notify you via email. Typical processing time for our rope from start to finish is approximately one week. Local weather does effect the processing time for our rope.

Full details on our shipping methods, requirements, pricing, and transit times are available on our shipping information pageExpress shipping is available for some orders. If you require your rope on a specific timeline, please contact us to discuss your available options prior to ordering.

How will my rope be shipped? Is your packaging discreet?

We package orders in USPS supplied Priority Mail packaging or plain brown boxes. Our return address appears as "TTM/M. Walling". Packaging makes no mention of the nature of the contents except as required by international customs regulations, and in such cases products are marked as merchandise with generic descriptions of "sterilized hemp fiber rope", "books", or "steel ring/hook" as applicable. Falsifying customs documents is a crime. Please do not ask us to do so.

We will not draw on your package unless you ask us to.

Currently USPS requires signature confirmation on insured packages of high value within the USA. Please keep this in mind when providing your shipping address. International customers may be required to retrieve parcels from their local customs offices based on local regulations.

Do you ship internationally? Is shipping expensive? How long does shipping take?

We ship all over the world via USPS (some domestic orders may ship via UPS Ground). Rope can be heavy and bulky, so shipping costs are based on the size/weight of your order. We do our best to keep our costs as low as possible. Our shipping cost includes tracking and insurance unless stated otherwise. 

For the USA shipping ranges from $5-25, Canada $25-60, Internationally $30-90. We also offer a lower-cost First Class Parcel (tracked, uninsured) option for our international customers ordering small non-rope items (samples, shears, DVD, patches/stickers). Uninsured parcels ship at the customers own risk, and The Twisted Monk is unable to file inquiries on or replace these shipments.

Delivery within the USA averages 2-5 days in transit. International orders (including Canada/Mexico) take between 6-15 days to arrive in your country. Your order will then pass through your local customs office before being delivered to you.

It is up to the local customs officials in your country to determine how long the item stays in customs, if it will be subject to quarantine, or what tariffs you will be charged. The tariff rates vary from country to country and shipment to shipment. TwistedMonk.com has no control over this step of the order process and cannot track, expedite, or change your order once it has entered your country.

Full details on our shipping methods, requirements, pricing, and transit times are available on our shipping information page.

Can I place my order by phone?

Sure! Please call (206) 938-7527 between the hours of 10am-4pm PST Monday-Friday. We'd be happy to help you over the phone. You will be asked to confirm your order via email in order to securely and accurately collect your payment information.

Can I place a custom order? What customizations are available?

Definitely! In our upgrades section you have the option of choosing custom colored whippings (currently available in crimson, white, black, purple, or green), and splitting your rope kit across two colors.

For custom colors, lengths, or knotted ends, please see our custom ropes page. To see some of the custom work we have done, check out our Instagram.

Can I get a sample?

Yes! These contain a short length of our ropes in all the diameters, colors, and fibers we offer. Sample lengths are long enough for you to tie a basic overhand knot or two so that you can see how the knots form and how bulky they are. Sample Packs come with a discount code applicable to your first order.

Can I wash my rope?

Yes. We recommend washing your rope as infrequently as possible, to preserve the integrity of the fibers. For when your rope does require washing, we offer Rope Care Packs with everything you need. Full care and cleaning instructions are also available on our Rope Care page.

I have sensitive skin or might be allergic to hemp, what can I do?

A common allergic reaction from hemp bondage rope is from the oils used for conditioning. Our rope is processed with an allergen-free vegan-friendly oil. You may wish to check out our TwistedMonk.com Exotic line of rope for other fibers such as silk and bamboo. You can also order a sample pack, which can help you determine which rope is right for you.

Why hemp rope? How does it compare to other types of rope?

Hemp rope, aside from being considered a more traditional choice for rope bondage, has a unique texture and naturally sweet grassy scent.

Hemp rope tends to brush-burn less easily than cotton or synthetic ropes when drawn across the skin. Unlike cotton and synthetic ropes, which are typically braided, ours are more robust twisted ropes which hold knots effortlessly while still being easy to untie.

Monk also particularly likes the connection with the rope that is developed through use. The rope ages uniquely to each individual's tying style and absorbs the body oils of you and your lover.

Where is your raw hemp from? Is your rope vegan? Environmentally friendly?

We use only the finest organically grown Romanian and German hemp. Whenever possible, our raw materials are obtained from fair trade producers. All of our rope is suitable for vegans and is finished using animal-free/vegan-friendly oils and dyes, with the exception of our Organic Silk.

We use a professional grade fiber reactive dye to create brilliant color-fast ropes that will retain their amazing color without masking the unique smell and feel of hemp. Our dye process and water usage surpasses the standards set by the Washington State Department of Ecology. We take our commitment a step further by recycling the waste materials from our conditioning process for use in eco-friendly building projects. 

Why hemp rope? How does it compare to other types of rope?

Hemp rope, aside from being considered a more traditional choice for rope bondage, has a unique texture and naturally sweet grassy scent.

Hemp rope tends to brush-burn less easily than cotton or synthetic ropes when drawn across the skin. Unlike cotton and synthetic ropes, which are typically braided, ours are more robust twisted ropes which hold knots effortlessly while still being easy to untie.

Monk also particularly likes the connection with the rope that is developed through use. The rope ages uniquely to each individual's tying style and absorbs the body oils of you and your lover.

What about Jute?

For years we have struggled to find jute which adheres to our safety, environmental, and ethical standards. Traditional, and indeed most, jute fiber is treated with softening agents such as kerosene and Jute Batching Oil which are both highly detrimental to the environment and research shows these materials can be carcinogenic.

Jute is also a more difficult fiber to care for, with a shorter overall fiber lifespan, where hemp's more robust fiber provides longer life and a wider care range. With basic care, our hemp rope will last most people 5-7 years, some folks have well cared for kits of over 12 years!

After much research, Monk proudly recommends MocoJute for our North American customers and BindMe for our European customers, both of whom make impeccable rope free of JBO. While Monk tends to prefer working with hemp, when he does use jute this is the rope he chooses.

Why 10, 15, 30 and 50 foot lengths? Why are your hand-spun ropes 20 and 40 feet?

Historically, Japanese bondage was done with only 21 foot lengths of rope. As the art form migrated to the West, practitioners found that a longer length was needed for western body shapes. Over the years we have expanded our rope lengths to accommodate the wide variety of customers and their play styles.

Like all of our ropes, our hand-spun ropes are made in small batches. For these ropes that means a maximum length per spin of ~42 feet. As a result, these ropes are sold in increments which produce less waste while still allowing for a variety of tying styles and needs.

Does your electroconductive rope work with violet wands? What about e-stim units?

Our electroconductive ropes work beautifully with both violet wands and e-stim units. For use with violet wands we find the best effect is achieved by utilizing a body-contact attachment. The contact can be tied into the rope for continuous sensation, or worn on the body in the standard fashion. When worn on the body, touching the rope will conduct the sensation.

The easiest way to use these ropes with an e-stim/TENS unit is to use a pad on the body for one of the poles, and a clip attachment (alligator, ez-clip, or even snug estim nipple clamps) for the other. The conductive fiber is fairly easy to see on most colors of the rope, so ensuring the clip has direct contact is simple.

If you don't have a clip attachment but would still like to use an e-stim/TENS controller, you can apply a pad over the end of the rope instead of a clip as shown here:

How are the ends finished? I hear knots are more traditional, why do you do whippings?

All of our ropes are hand-finished with our trademark bomb-proof whipped ends done in black thread, unless otherwise stated. Our end whippings are guaranteed for the life of your rope.

Monk prefers whipped ends as they are more compact and less likely to jam during the untying process or in an emergency, thus being safer than knotted ropes.

What is the Cut Rope Policy?

The Twisted Monk is dedicated to safety above all else and take it very seriously. In the event that you have to cut your Twisted Monk rope due to an emergency, we will replace it. Please contact us directly for replacement terms and conditions.